Refund policy

Return & Refund Policy – Snapflash

At Snapflash, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions below.

1. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must contact us at:

📧 contact.snapflash@gmail.com

2. Return Conditions

To be eligible for a return:

The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

To initiate a return:

Contact us at contact.snapflash@gmail.com
Provide your order number and reason for return
We will provide return instructions

4. Return Shipping

Customers are responsible for return shipping costs
Shipping fees are non-refundable
We recommend using a tracked shipping service

5. Refunds

Once your return is received and inspected:

You will be notified of approval or rejection
If approved, your refund will be processed within 5–10 business days
Refunds are issued to the original payment method

6. Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 48 hours of delivery
Provide photos or videos as proof

We will offer a replacement or refund.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

Used products
Items damaged by misuse
Items returned without authorization

8. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your payment provider

If the issue persists, contact us at:

📧 contact.snapflash@gmail.com

9. Contact

For any questions regarding returns:

📧 contact.snapflash@gmail.com

🌍 https://snap-flash.com/